What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    why am i not receiving confirmations thru email and phone number that I just made a reservation?

    Asked by you4lia on December 15, 2015 at 09:37 PM

    I tested the jotform. I received the submission form however the email and phone number I used did not receive any message confirming their reservations.

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    JotForm Support

    Answered by beril on December 16, 2015 at 03:28 AM

    As far as I understand you don't receive emails.

    Your email address, you4lia@gmail.com is NOT in 
our bounce list.



    I've also checked your Mail Logs. It seems [2015-12-16 02:09:21] Submission #326058961968159599 Form #53418302423446 SENT to you4lia@gmail.com from noreply@jotform.com via AMAZONSES




    Please, check the guide below also:


    Could you please check your spam, trash and bulk folders? If you find them there, please mark them as not spam in order to not go into the folder any more.

    Lastly, you are currently using a custom sender email address through verification method. If this is not working to some of your forms, I would suggest using our SMTP method(s):



    I hope that works.


    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.