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  • Profile Image

    why am i not receiving confirmations thru email and phone number that I just made a reservation?

    Asked by you4lia on December 15, 2015 at 09:37 PM

    I tested the jotform. I received the submission form however the email and phone number I used did not receive any message confirming their reservations.

    Page URL:
    https://form.jotform.me/53418302423446

    phone number and email receiving
  • Profile Image
    JotForm Support

    Answered by beril on December 16, 2015 at 03:28 AM

    As far as I understand you don't receive emails.

    Your email address, you4lia@gmail.com is NOT in 
our bounce list.

     

     

    I've also checked your Mail Logs. It seems [2015-12-16 02:09:21] Submission #326058961968159599 Form #53418302423446 SENT to you4lia@gmail.com from noreply@jotform.com via AMAZONSES

     

     

     

    Please, check the guide below also:

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.

    Could you please check your spam, trash and bulk folders? If you find them there, please mark them as not spam in order to not go into the folder any more.

    Lastly, you are currently using a custom sender email address through verification method. If this is not working to some of your forms, I would suggest using our SMTP method(s):

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address.

    I hope that works.

     

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.