What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Some Fields' Values are Absent on Notification Email

    Asked by ecgconstructions on December 15, 2015 at 10:21 PM

    Hi 

    I'm trying to make it so that when the notification email comes through that the fields left blank are not on the email. I've had a look on the forums and have done as suggested there and still no result. 

     

    Also,

    my form when in the builder is all in neat rows however when viewed on the website I'm posting it on they are all out of whack. Any suggestions?

    Help!

    email builder rows all and
  • Profile Image
    JotForm Support

    Answered by mert on December 16, 2015 at 03:48 AM

    The blank value problem on "Notification" email might cause from the required issue. If you don't set your fields required, some of the value could come with empty values.

     

    To set field as required,

     

    If you give the specific form URL, we can help you better.

    Thanks.

  • Profile Image
    JotForm Support

    Answered by mert on December 16, 2015 at 03:50 AM

    In addition, I moved your second question into another thread. You can easily access it from the link below:

    http://support.jotform.com/answers/726608

     

    It will be answered right away.

  • Profile Image

    Answered by ecgconstructions on December 16, 2015 at 11:18 PM

    hey I tried that too, nothing. its part of a members only section on my website so unfortunately can't share here.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 17, 2015 at 01:53 AM

    Hello ecgconstructions,

    I'm trying to make it so that when the notification email comes through that the fields left blank are not on the email.

    I did check your form's notification email alert and did not find any issue with that. You have configured it correctly and the data table is locked. You have also enabled the Hide Empty Fields on Emails preferences correctly.

    I did test your form by sending a test submission and the submission email did not include the questions which I did not answer. Please check the screenshot below of my form submission:

    Screenshot of the submission email which was sent:

     

    It seems to the hide empty field setting of your form is working as expected. It does display several "Lengths" field in the email which I did not answer but the reason why it is being displayed is because you have set the "Default Value" of these fields. Once you set the default value, the field is not empty any more.

    If you need these fields also not to be displayed, you will have to edit your form and remove the default values. Please check the screenshot below:

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!