I'm hearing from many people that they are not getting the email confirmation after using my form, what's the problem?

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    Asked on February 02, 2012 at 02:02 PM

    for my 2012 spec guide pre-order form, i have set up an auto responder to be sent to each person that fills out the form, confirming their "order." i have heard from several people that they are not getting a confirmation, please help. 

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    Answered on February 02, 2012 at 02:24 PM

    The autoresponders must have been tagged as Spam/Junk mail by their mail service provider. Have you told them to check their Spam folders for the said confirmation email?

    If the emails are not in their Spam folders, there is a possibility that the mail service providers have blocked the message due to an issue with DomainKeys. It is when a message contains a "From" address that is different from where it really came from.

    In that case, the only solution is to change your autoresponder's Sender's Name and Email to JotForm and noreply@jotform.com, respectively.

    Let us know if this helps in any way.