What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Required fields aren't required

    Asked by branndon on October 07, 2010 at 06:53 PM

    Here is my form ... I have it embeded fully. Most everything works, except two issues, which may be related.

    1. The required elements are not processed, they can leave them blank and the form still submits.
    2. Some submissions aren't received. There have been orders places which we didn't get. They aren't on your server either. 

  • Profile Image

    Answered by branndon on October 07, 2010 at 06:58 PM

    I know you're going to tell me to use an iframe. As you can see the page is customized via CSS and putting the form in an iframe isn't the best way to do this, it would create a lot of css coding. Is there any other solution?

  • Profile Image

    Answered by branndon on October 07, 2010 at 07:02 PM

    Here is the form on it's own page, no iframe...

  • Profile Image

    Answered by branndon on October 07, 2010 at 10:05 PM

    Looks like the 2nd issue is only on IE.

  • Profile Image
    JotForm Founder

    Answered by aytekin on October 08, 2010 at 06:11 AM

    Since the code is changed a lot, I cannot tell what is causing the required fields to stop working. You should probably get a new clean form code, and redo the changes. While you make the changes, test the form on every step. If something you changes causes the required fields to stop working, try to do that in some other way.

  • Profile Image

    Answered by branndon on October 08, 2010 at 10:37 AM

    It is a lot of customization, but if the .js and .css code loaded correctly, the required fields should be working, right? I mean I checked all the JS and CSS from the original form source code, and made sure to copy and paste those, and I even checked a required field in the original form and reproduced it in the second form. I will do trouble shooting today on it today.

  • Profile Image
    JotForm Founder

    Answered by aytekin on October 08, 2010 at 12:05 PM

    What you can try is to get new source code, upload it to your site and see if it also has the same problem?

  • Profile Image

    Answered by branndon on October 08, 2010 at 12:13 PM

    Of course that should work. I guess you can't troubleshoot every post on here. The form does work out of the box, but for some reason it doesn't on my site. All the CSS and JS are the same, so I don't see where the error came in. I will try and rebuild the form later on the site.

  • Profile Image

    Answered by branndon on October 08, 2010 at 03:11 PM

    I think I got it, thanks.

  • Profile Image
    JotForm Founder

    Answered by aytekin on October 11, 2010 at 07:17 AM

    I'm glad it is resolved. Yes, since I don't know what changes were made it is very difficult to troubleshoot a changed form.