- tlowenAsked on December 16, 2015 at 10:26 AM
- JotForm SupportKevin_GAnswered on December 16, 2015 at 11:59 AM
Thank you for contacting us.
I have checked the email log for your address : firstname.lastname@example.org
And I can see only one email that has failed, but emails after were sent :
I also have checked if your email is in our bounce list and it's not, however, I would like to share you this guide in order to prevent any issue related to bouncing : http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
On this page you will find a list with our IP Addresses, please check your Spam or Junk folders, your emails should be there, if you are unable to find them, contact your email provider and ask to white list our IPs : http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
You can also check your email history, follow this guide in order to know how to : http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History
Let us know if it works, if not, we will be glad to assist you.