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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    email is not coming thru

    Asked by tlowen on December 16, 2015 at 10:26 AM
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    JotForm Support

    Answered by Kevin_G on December 16, 2015 at 11:59 AM


    Thank you for contacting us.

    I have checked the email log for your address : sales@hillaryinc.com 

    And I can see only one email that has failed, but emails after were sent : 

    I also have checked if your email is in our bounce list and it's not, however, I would like to share you this guide in order to prevent any issue related to bouncing : http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    On this page you will find a list with our IP Addresses, please check your Spam or Junk folders, your emails should be there, if you are unable to find them, contact your email provider and ask to white list our IPs : http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    You can also check your email history, follow this guide in order to know how to : http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History 

    Let us know if it works, if not, we will be glad to assist you.