I need to DOWNGRADE my service. How do I do this?

I know I clicked on the wrong button.  I want to go from the Bronze level to the free level. 

thanks,

Christine simons

Hi,

I have checked your account and you already have cancelled your subscription, however, I have cancelled your account and refunded, your account should be on free now.

Please, let us know if you need more help or have more questions, we will be glad to assist you.

Regards.