What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I downgrade my account from the premium to the free?

    Asked by edesigns on April 20, 2010 at 04:47 PM
    I currently have the premium account, I would like to downgrade it one level to the free level. How do I do this? Thanks in advance!
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    JotForm Founder

    Answered by aytekin on April 21, 2010 at 03:36 AM
    You are subscribed using PayPal. So, here is how you can cancel your subscription:
    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be changed again. But your account will stay Premium until the time you have paid for expires.

    Thanks for choosing JotForm.
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    Answered by kaulbr on September 22, 2011 at 05:36 PM

    What if I'm paying via a credit card? Then how do I downgrade?

    Thanks,
    Brent

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    JotForm Support

    Answered by liyam on September 23, 2011 at 04:47 AM

    Hello Brent,

    Since you're paying through a credit card your payments are being processed by our third party payment processor, Plimus. Your Plimus username is a long string of numbers from the original email that you have received when you paid for JotForm.

    If you can't find your email that has the username/password, click on the link below and enter the email address that you used when you paid for your subscription. https://secure.plimus.com/jsp/forgot_password.jsp??designId=1. This will reset your password then you can login and do your cancellation process.

    Or, we can simply cancel your subscription for you.  The support team can cancel subscriptions of users who paid via credit card.

    If you have other questions or concerns, please do let us know.

    Thanks,

    Liyam

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    Answered by kaulbr on September 23, 2011 at 09:24 AM

    Thanks. I was able to log into Plimus and make the necessary changes.

    PS - I love JotForm and think you guys have an awesome product! Just don't need the premium account right now.

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    Answered by allanftd on September 23, 2011 at 10:57 AM

    Thanks for the update Brent, we hope to see you again here at JotForm.

    JOTFORM SUPPORT