What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    form mail not delivered

    Asked by shood on December 16, 2015 at 02:36 PM

    My form mail is not being delivered anywhere.

    Page URL:

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    JotForm Support

    Answered by Kiran on December 16, 2015 at 02:54 PM

    As I check your JotForm, I notice that there is a condition set for the notification email. Please be noted that when any condition is set for notifications, they will not be sent unless the conditions are met. 

    Please remove this condition from the form so that the email notifications shall be sent normally.

    Hope this information helps!

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    Answered by shood on December 17, 2015 at 07:50 PM

    How do I remove that condition please.


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    JotForm Support

    Answered by Chriistian on December 18, 2015 at 03:06 AM



    To remove a condition from your form, you can follow the steps below:

    1. Click on the conditions button on your form builder

    2. Select the condition that you want to remove, then click on the gear icon.

    3. Click the delete button as seen in the demo below


    Do inform us if you have any other concerns,