- Tony EvansAsked on December 16, 2015 at 03:43 PM
Not receiving the reset email.
- JotForm SupportBDAVIDAnswered on December 16, 2015 at 04:43 PM
I see the email address firstname.lastname@example.org was in our bounce list, I have white-listed it. Please check your spam folders and try to white-list our domain names, as we use Amazon SES method for "email@example.com" sender:
Then try to reset your password again, so you can receive the instructions. Let us know if you need more help.