What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Password mysteriously changed.

    Asked by Tony Evans  on December 16, 2015 at 03:43 PM

    Not receiving the reset email.

    email reset email receiving
  • Profile Image
    JotForm Support

    Answered by BDAVID on December 16, 2015 at 04:43 PM

    I see the email address support@ellenwoodvillagepc.com was in our bounce list, I have white-listed it. Please check your spam folders and  try to white-list our domain names, as we use Amazon SES method for "noreply@jotform.com" sender:

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

    Then try to reset your password again,  so  you can receive the instructions. Let us know if you need more help.