What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    received an email today regarding a limit and about disabling my account tomorrow at 12 EST.

    Asked by Libby on December 16, 2015 at 03:52 PM

    please call me asap.  24 hours is def. not enough time to give someone an ultimatium like this.  484 995-9039



    my account and email received an email
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    JotForm Support

    Answered by BDAVID on December 16, 2015 at 04:57 PM

    We do not have support over the phone. Your free account has gone over the limit on it's upload space. The limit is 100MB, you could upgrade  your account: http://www.jotform.com/help/331-How-to-upgrade-my-account, or you could free up space by deleting submission that contain uploaded files.

    To delete submissions, you need to go to submission view: http://www.jotform.com/help/269-How-to-view-Submissions

    Before you delete them, make sure to have downloaded them: http://www.jotform.com/help/73-How-to-Partially-Download-Form-Submissions-as-Excel-CSV-PDF

    Let us know if you need more help, we will be glad to assist you.

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    Answered by libbynsteve on December 16, 2015 at 08:45 PM
    Ok I think I have downloaded all, and have cleared the queue. So, I
    should be ready to accept more...thansk for all your help!
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    JotForm Support

    Answered by Chriistian on December 16, 2015 at 09:52 PM

    On behalf of my colleagues, you are most welcome. Do inform us if you have other concerns. Regards.