Failed to receive email notifications of form submissions

  • Profile Image
    thelookbook
    Asked on February 02, 2012 at 08:24 PM

    I have created a form: http://www.jotform.com/?formID=20324526466

    However, I can't receive email notifications of form submissions even I have set the receipient email.

  • Profile Image
    AtacanC
    Answered on February 02, 2012 at 09:23 PM

     

    We apologize for any inconvenience this may have caused. Please change your sender e-mail to noreply@jotform.com as shown below:

    1. Click on "Setup and Embed" tab on the form builder toolbar

    2. Click on "Email Alerts"

    3. Select Notification

    4. Click on "Reply-to and Recipient Settings" 

    5. Change ''Sender E-Mail'' to noreply@jotform.com.

    You can also add these ip addresses to your whitelist:

    174.34.57.214

    174.34.57.216

    174.34.57.218

    174.34.57.219

    208.117.50.251

    If this still doesn't work, please do let us know. So we can investigate further.