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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I do not see my form in My Forms page

    Asked by diannesquires on December 17, 2015 at 05:32 AM


    I created my first form and it is live online, however, I do not see it in the "My forms" area so cannot edit it. Did I miss something?

    If so, is there a way to recover the form so I can edit it without having to create another one?

    Also, when viewed in Firefox my contact info to the right of the logo is corrupted but it shows perfectly in Internet Explorer, is there a way to prevent this issue?

    See screenshots:

    Internet Explorer: http://screencast.com/t/IxUA66uah9

    Firefox:     http://screencast.com/t/64snl4mI


    Page URL:

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    JotForm Support

    Answered by Welvin on December 17, 2015 at 08:49 AM

    The form is now in your account: http://www.jotformeu.com/form/53502833802349. For custom URL's, please check this guide on how to configure it correctly: 



    As for the logo problem, I will address it into the following thread:



    Let us know if you need any further assistance about the forms. 

  • Profile Image

    Answered by diannesquires on December 17, 2015 at 11:57 AM

    Thanks for your great support Welvin...


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    JotForm Support

    Answered by Welvin on December 17, 2015 at 12:27 PM

    You're welcome. Please feel free to contact us back if you need help with anything else. We are always glad to be of assistance!