What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    ticket widget did not max out at set limit or keep accurate countdown of available tickets

    Asked by carmenmouzon on December 17, 2015 at 07:15 AM

    I am using the ticket widget for a registration for class seats.  Last night I held registration and the widget did not max out classes once the limit was reached nor did it count down available seats accurately.  Then all of a sudden it went back to it's original settings and stopped counting down all together.  Please help if you can I host another registration tonight.  Thank you!

    Page URL:
    https://form.jotform.com/carmenmouzon/2ndto5thwinter2016form

    max countdown ticket available tickets
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    JotForm Support

    Answered by beril on December 17, 2015 at 09:53 AM

    I was able to reproduced same issue that you are having. I've deleted the widget and added it to the form again. It works properly.

    Can you also try to delete the widget and add it again?

    I hope it will work. If it doesn't work, you can try our Gift Registry widget for a quick solution.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.