What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Logos not showing up properly

    Asked by SunbridgeInstitute on December 17, 2015 at 08:32 AM

    All of my forms are not showing the logos in the header properly. This has been happening the last few days. Any idea what is happening? Thank you!

    Page URL:
    http://www.jotform.com//?formID=53495686365976

    form logo logo not showing
  • Profile Image
    JotForm Support

    Answered by Welvin on December 17, 2015 at 10:12 AM

    You may have accidentally deleted the logo. It doesn't exist in the list of the images that you have previously uploaded: 

    As you could see, the URL is under your name but it's not available. You may consider re-uploading the image to fix it.

    Your logo URL:

    https://files.jotform.com/jufs/SunbridgeInstitute/form_files/SBI_logo%20white%20(for%20colored%20background).png

     

    Let us know if you need further assistance.

     

  • Profile Image

    Answered by SunbridgeInstitute on December 17, 2015 at 10:15 AM

    ahah! I didn't realize that deleting it from the list of options would delete it from the form. Thank you for your help!

  • Profile Image
    JotForm Support

    Answered by Welvin on December 17, 2015 at 10:35 AM

    Yes, that is saved under your name so deleting it from one form will also delete it in the other forms. It's not per form, but not unless you will upload it again to other forms instead of just selecting it from the list.