- amsweb1Asked on February 03, 2012 at 09:52 AM
I have a form setup where we are selling products and collecting payment via paypal. I ran a test and submitted a payment through Paypal. The transaction completed on both sides, but the submission on Jot-Form still shows "pending" and lists under Incomplete Payments. What would it be waiting for? If the PayPal transaction takes place, it should complete the submission, right?
I think I found the answer.... it has to do with IPN, right?
- fxrAnswered on February 03, 2012 at 12:50 PM
To be honest, I dont know if this would be related to the IPN.
Has this happened on other payments/submissions since or afterwards? or has there just been one case of it?
- amsweb1Answered on February 03, 2012 at 04:05 PM
I just set this forum, so I've only ran the one payment test on it. I didn't see an option for a test mode or anything, so I'm keeping the tests with payments minimal.
- JotForm SupportMike_TAnswered on February 03, 2012 at 07:21 PM
Thank you for provided information.
Could you please make sure that PayPal IPN option is enabled under your PayPal account?
Our address for instant payment notifications is the following:
Please give it a try and let us know if you need any further assistance on this.