Paypal transaction completed, but status on submission still says pending

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    amsweb1
    Asked on February 03, 2012 at 09:52 AM

    I have a form setup where we are selling products and collecting payment via paypal.  I ran a test and submitted a payment through Paypal.  The transaction completed on both sides, but the submission on Jot-Form still shows "pending" and lists under Incomplete Payments.  What would it be waiting for?  If the PayPal transaction takes place, it should complete the submission, right?

    I think I found the answer.... it has to do with IPN, right?

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    fxr
    Answered on February 03, 2012 at 12:50 PM

    To be honest, I dont know if this would be related to the IPN. 

     

    Has this happened on other payments/submissions since or afterwards? or has there just been one case of it? 

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    amsweb1
    Answered on February 03, 2012 at 04:05 PM

    I just set this forum, so I've only ran the one payment test on it.  I didn't see an option for a test mode or anything, so I'm keeping the tests with payments minimal.

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    Mike_T
    Answered on February 03, 2012 at 07:21 PM

    Thank you for provided information.

    Could you please make sure that PayPal IPN option is enabled under your PayPal account?

    Our address for instant payment notifications is the following:

    https://www.jotform.com/ipns/paypal.php

    Please give it a try and let us know if you need any further assistance on this.