What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    [Visual Report] Filtering not working when based on specific field

    Asked by careerpathtraining on December 17, 2015 at 10:36 AM

    We are trying to create a report off of our Survey Results form and can filter the data by all of the questions we have except for one. When we try to filter off of the question "What is the closest school to you" then no data gets included in the report. I have looked at the data type and tried similar questions but for some reason this question will not let me filter on it. Is there any way you can take a look?

    Page URL:
    https://form.jotform.com/52286470154960

    report builder visual report report filters
  • Profile Image
    JotForm Support

    Answered by BJoanna on December 17, 2015 at 11:46 AM

    Sorry for inconvenience this may caused you. 

    I have inspected your Survey Results report and I saw that data for closes school are not shown.

    Also this chart is set for some other field.

    However I was not able to replicate mentioned issue when I cloned your form and created same report on my account. 

    Please try to create another report and see if data will be shown on your new report. 

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image

    Answered by careerpathtraining on December 18, 2015 at 10:44 AM

    I built a new report at http://www.jotform.com/report/53514716601046.

    The report will filter by all questions except "Closest School to You". This report has a simple filter on it of the closest school being Orlando. After that is applied it shows no data at all.

  • Profile Image
    JotForm Support

    Answered by Mike on December 18, 2015 at 12:40 PM

    We were able to reproduce the issue with the 'Question and Answer' based filter on your Visual Report, so we have attached a bug report ticket to this thread and escalated it to our Development Team.

    This thread will be updated once we have any more information for you.

  • Profile Image
    JotForm Support

    Answered by paulsimpson on February 06, 2016 at 05:58 PM

    Hi,

    This bug has now been fixed. Thank you for your patience, and apologies for any inconvenience caused.

    Regards

    Paul

  • Profile Image

    (Private)

    Answered by tmi on April 25, 2016 at 04:56 AM

    I have the same problem. The Visual Filter titled "Mumbai Report" on our form "Innovation Workshop Participation (Round 3,4)" is not filtering out the rest of the locations. It should show only Location City=Mumbai

     

    Please check

  • Profile Image
    JotForm Support

    Answered by Welvin on April 25, 2016 at 07:31 AM

    tmi: I have created a new thread for your problem. Here's the link https://www.jotform.com/answers/825666