[Visual Report] Filtering not working when based on specific field

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    Asked on December 17, 2015 at 10:36 AM

    We are trying to create a report off of our Survey Results form and can filter the data by all of the questions we have except for one. When we try to filter off of the question "What is the closest school to you" then no data gets included in the report. I have looked at the data type and tried similar questions but for some reason this question will not let me filter on it. Is there any way you can take a look?

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    Answered on December 17, 2015 at 11:46 AM

    Sorry for inconvenience this may caused you. 

    I have inspected your Survey Results report and I saw that data for closes school are not shown.

    Also this chart is set for some other field.

    However I was not able to replicate mentioned issue when I cloned your form and created same report on my account. 

    Please try to create another report and see if data will be shown on your new report. 

    Hope this will help. Let us know if you need further assistance. 

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    Answered on December 18, 2015 at 10:44 AM

    I built a new report at http://www.jotform.com/report/53514716601046.

    The report will filter by all questions except "Closest School to You". This report has a simple filter on it of the closest school being Orlando. After that is applied it shows no data at all.

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    Answered on December 18, 2015 at 12:40 PM

    We were able to reproduce the issue with the 'Question and Answer' based filter on your Visual Report, so we have attached a bug report ticket to this thread and escalated it to our Development Team.

    This thread will be updated once we have any more information for you.

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    Answered on February 06, 2016 at 05:58 PM


    This bug has now been fixed. Thank you for your patience, and apologies for any inconvenience caused.



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    Answered on April 25, 2016 at 07:31 AM

    tmi: I have created a new thread for your problem. Here's the link https://www.jotform.com/answers/825666