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  • Profile Image

    I am not receiving submission emails.

    Asked by lbradstreet on December 17, 2015 at 10:38 AM

    I am revising an old form. Did not change my email address, but have tested it with the preview and on our site - neither is working. It asks for smtp and I don't know what it wants.

    Help?

    Page URL:
    enneagramcentraltexas.com/registration

    Emails receiving receiving emails preview site SMTP and
  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 17, 2015 at 11:33 AM

    Hello lbradstreet,

    I did check your form's notification email alert and you seems to have not set the "Sender Email". That could be the reason why you are not receiving submission email. Please check the screenshot below:

     

    You should select/add the "Sender E-mail" in your notification as this is required to be added for your notification alert to work.

    You can select "noreply@jotform.com", "noreply@formresponse.com" or you can also setup a custom "Sender E-mail" option. This guide should help you:

    http://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP 

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!