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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form will not submit using the default embed method

    Asked by andrewecalvert on December 17, 2015 at 12:01 PM

    We are using our "Quote Request Form" on our website www.buttonstar.com.  We have been using it successfully for a long time.  All of the sudden it does not work.  You can fill the form out but when you press "submit" it says "please wait" on the button and never submits.  I have put the direct link to the web page that has the form below.  I have also submitted a screen shot below.

    Please let me know if you need anything else so we can get this fixed asap.  Thank you.

    Page URL:
    http://www.buttonstar.com/get_a_button_quote.cfm

    Screenshot
    Quote request form problem please wait does not work fill
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    JotForm Support

    Answered by Kevin_G on December 17, 2015 at 12:52 PM

    Hi,

    Thank you for contacting us.

    I have checked the link to your website and I'm able to see the issue : 

    However, I have tried using the direct link to your form and I'm able to submit it.

    May we know which embed option are you using please ? 

    I checked your website and seems like your are using the Source Code option.

    I would suggest you to try using the IFrame method, refer to this guide in order to know how to do it : http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Please, let us know if it works, if not , we will be glad to assist you.

    Regards.

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    Answered by andrewecalvert on December 17, 2015 at 05:50 PM

    I am new to this...Andy is not with us anymore.  I am trying the IFrame method now.

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    Answered by andrewecalvert on December 17, 2015 at 06:01 PM

    So, I got the IFrame to work but it is wider than it was previously and overlaps other links.  Is there a way to keep it the same size?

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    JotForm Support

    Answered by Kevin_G on December 17, 2015 at 07:35 PM

    Hi,

    No problem, we are glad to help you.

    To solve your issue, paste the code provided for the wizard when getting the IFrame code in a text editor, and change the height value to 1400px, as the image below : 

    Now, go to Designer and paste the next CSS code :

    .form-all{

       width: 100%;

    }

    You will find the Designer on the top toolbar, click on it and then click on the CSS tab, there paste the code.

    This will allow your form to be displayed properly.

    Please, let us know if it works in your end, we will be glad to assist you.

    Regards.

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    Answered by andrewecalvert on December 18, 2015 at 11:15 AM

    Okay, I did all that and the form got jumbled up in the middle.  So, I took the CSS code out.  Since it looks better without it.  Now the "Item Number" is pushed too far over to the left.  

    Here's the link-

    http://www.buttonstar.com/get_a_button_quote.cfm

     

    Sorry, I wish I was better at this but I am trying.  Could you help me a little more?

    Thanks,

    Rachel 

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    Answered by andrewecalvert on December 18, 2015 at 11:29 AM

    I can't figure out why "Item Number"  is squished over to the left?  

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    JotForm Support

    Answered by Charlie on December 18, 2015 at 12:47 PM

    @andrewecalvert

    No worries, we are always here to help. I opened a separate thread regarding the issue you are having with the "Item Number" squeezing on the left side of the form, it would be best to focus on one topic per thread post so that we can better assist you. Please refer to this link regarding the issue with the "Item Number": http://www.jotform.com/answers/728706. We will address it shortly.

    Thank you.

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    Answered by andrewecalvert on December 18, 2015 at 12:52 PM

    That's fine but I need this first issue fixed.  The quote form is still too wide.  Can you help me with that first?

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    JotForm Support

    Answered by Charlie on December 18, 2015 at 01:49 PM

    No worries, I see this post was related to the issue of the form not submitting. I have answered your inquiry regarding the form's layout (including the width of it) in this link: http://www.jotform.com/answers/728706. Please refer to that one instead, I have posted my reply. For follow up concern or questions, please directly post your reply on that thread.

    Thank you for understanding.