Bulk Reply to Unaswered Emails

  • Profile Image
    FashionRevolution
    Asked on December 18, 2015 at 05:49 AM

    I have noticed that our form has had some changes (just checking if someone else did this!) and emails are not going to the right person.

    We want to reply to all the unanswered emails in one bulk email. Can I do this in Jotform or do I need to export the file?  If so, how do I just export the unanswered emails?

     

    Thanks.

  • Profile Image
    mert
    Answered on December 18, 2015 at 09:20 AM

    Hi there,

    Unfortunately, you can't filter the submissions like answered or unanswered on JotForm; but you can monitor all of the submissions which are made on that form, then you can answer those submissions with respect to your choice of submission through JotForm on "Submissions".

     

    To do that, please select the desired form and follow the steps from the below:

     

    If you need extra help, please let us know.

    Thanks.

  • Profile Image
    FashionRevolution
    Answered on December 18, 2015 at 12:47 PM

    Thanks for your reply.

    Does that mean I have to reply to each submission separately?

    If so, can I export my contacts and then I could filter them by date and email them from my email marketing provider.

     

     

  • Profile Image
    victor
    Answered on December 18, 2015 at 01:52 PM

    You may export all or a range of your submission from the SUBMISSION page, as shown in our guides:

    How to Export Form Data to Excel

    How to Partially Download Form Submissions as Excel CSV PDF

    Once you have exported, you may a range the excel in through date received. You can gather the emails and use it as you like.

    Please let us know if this helps.