What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Bulk Reply to Unaswered Emails

    Asked by FashionRevolution on December 18, 2015 at 05:49 AM

    I have noticed that our form has had some changes (just checking if someone else did this!) and emails are not going to the right person.

    We want to reply to all the unanswered emails in one bulk email. Can I do this in Jotform or do I need to export the file?  If so, how do I just export the unanswered emails?

     

    Thanks.

    Page URL:
    http://fashionrevolution.org/about/contact/

    Emails JotForm unanswered thanks
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    JotForm Support

    Answered by mert on December 18, 2015 at 09:20 AM

    Hi there,

    Unfortunately, you can't filter the submissions like answered or unanswered on JotForm; but you can monitor all of the submissions which are made on that form, then you can answer those submissions with respect to your choice of submission through JotForm on "Submissions".

     

    To do that, please select the desired form and follow the steps from the below:

     

    If you need extra help, please let us know.

    Thanks.

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    Answered by FashionRevolution on December 18, 2015 at 12:47 PM

    Thanks for your reply.

    Does that mean I have to reply to each submission separately?

    If so, can I export my contacts and then I could filter them by date and email them from my email marketing provider.

     

     

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    Answered by victor on December 18, 2015 at 01:52 PM

    You may export all or a range of your submission from the SUBMISSION page, as shown in our guides:

    How to Export Form Data to Excel

    How to Partially Download Form Submissions as Excel CSV PDF

    Once you have exported, you may a range the excel in through date received. You can gather the emails and use it as you like.

    Please let us know if this helps.