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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My notification emails have stopped working as of this morning. I have not made any changes in my form.

    Asked by azcup on February 03, 2012 at 01:57 PM
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    Answered by azcup on February 03, 2012 at 03:34 PM

    My question is regarding this form: https://secure.jotform.com/azcup/2012_AAE_Arizona_Cup_Registration

    Suddenly, My recipients are not receiving an auto response, and I am not receiving a notification.

    This form and its emails have been working great since last November.

    Do both of the sender emails have to say noreply@jotform.com.  This makes it difficult to do a quick response to the recipient or ask a question back to me.

    Thanks for any help,

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    JotForm Support

    Answered by Mike_T on February 03, 2012 at 07:04 PM

    We are sorry for the inconveniences caused.

    I have Cloned your form, but I was not able to reproduce the problem. As far as I can see, mentioned form is currently configured to use a****@a*********.com sender email address. Have you tried to use the noreply@jotform.com email, and does it make any difference in delivery?

    We are looking forward to hearing from you to proceed with the further investigation.

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    Answered by azcup on February 03, 2012 at 07:49 PM

    I will change the sender email addresses to noreply@jotform.com to see if it fixes both email alerts. When you submitted the zzzzzzz zzzzzzzzzzzzzzzz example, did you get an autoresponse?

    I received a notification (although from noreply@jotform.com)

    I just don't why yesterday (and the previous 3 months) they were working and today they are not.

    Thank You and I will let you know how it goes.

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    JotForm Support

    Answered by Mike_T on February 03, 2012 at 08:05 PM

    I have made several tests using different sender and recipient emails, and all of them were successfully delivered.

    However, I have created a ticket to our developers in order to check if something has been changed recently.

    Thank you for cooperation in this matter.

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    Answered by azcup on February 04, 2012 at 02:00 PM

    I changed sender email address to noreply@jotform.com and I began receiving notifications again this morning.

    Thanks.

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    Answered by david stranack on July 25, 2012 at 11:11 AM

    Can some assist me please? I've added noreply@jotform.com and my IT guys have added the IP ranges to their whitelist and I am trying to get my password reminder to logon but think my email may be blocked by you guys, can someone have alook and advise ASAP please?

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    Answered by pinoytech on July 25, 2012 at 11:15 AM

    Hi david,

    I have now remove your email address in our bounce list and it should be working fine by now. If you need further assistance, feel free to contact us anytime.

    Here's the reason:

    Reason(s) : 5.3.0 - Other mail system problem 554-'Email rejected due to security polic=ies - MCSpamSignature.sa.28.5 - http://www.mimecast.com/knowledgebase/KBID1=0473.htm#554'

    Thank you!

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    Answered by david stranack on July 25, 2012 at 11:36 AM

    Hey, still no luck!!!! :(

    I really need to get into the system man, I've gotta report using data from my forms & I just keep goign around & around here!!!

    Is there no workaround for a paying customer here man?

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    Answered by AtacanC on July 25, 2012 at 04:36 PM

    @David

    I've removed your email address form the bounce list again. May i suggest you to add JotMail's Ip Addresses to your mail provider's whitelist?

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    JotForm Support

    Answered by Mike_T on July 25, 2012 at 04:40 PM

    You can try to whitelist noreply@jotform.com email address using either Permitted Senders or Auto Allow.

    We can also change your account password, and send it to you manually by email.

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    Answered by david stranack on August 01, 2012 at 04:26 AM

    Hey,

     

    I've been out of the office for a few days but can you send pretty please, send change my account password and send it to me manually by email PLEASE?

     

    It would really REALLY help me out!!??!!??

     

    BRgds,

    David

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    Answered by david stranack on August 01, 2012 at 07:02 AM

    ???