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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Getting XML access denied error message when converting form to a fillable PDF

    Asked by DanceWoking on December 18, 2015 at 06:17 AM
    How can I convert my form to a PDF?

    Every time I try and convert my form to a PDF file, I keep receiving an 'access denied' message. Any ideas how to resolve this?

    how a how can i message pdf file and keep
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    JotForm Support

    Answered by Charlie on December 18, 2015 at 09:22 AM

    Apologies for the inconvenience. May we know what form is affected on this?

    I tried creating a simple form and converting it to a fillable PDF, I was able to get the same problem, it seems like it is general and not form specific.

    I have forwarded this to our developers to have it checked and fixed. We will update you as soon as we hear any news. Apologies again for the inconvenience.

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    Answered by DanceWoking on December 18, 2015 at 09:34 AM

    Hello,

     

    It's affecting the following forms:

    https://form.jotformeu.com/53472723706356

    https://form.jotformeu.com/53472282745359

     

    Thank you

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    JotForm Support

    Answered by Charlie on December 18, 2015 at 11:15 AM

    Thank you for the confirmation and sharing the forms.

    We just received news from our developers that this has been fixed. Please do try again.

    Also, please check this guide to learn more about the fillable PDF form: http://www.jotform.com/help/312-Fillable-PDF-Everything-you-need-to-know-about-JotForm-Fillable-PDF-Creator.

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    Answered by DanceWoking on December 18, 2015 at 11:25 AM

    Thank you for your assistance Charlie - this is now working. 

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    JotForm Support

    Answered by david on December 18, 2015 at 12:42 PM

    Glad to hear it.  If there is anything else we can assist you with, let us know and we will be happy to help.