Error generating a fillable pdf form

  • Profile Image
    jblouvet
    Asked on December 18, 2015 at 08:01 AM

    Hi,

    I have a problem while developing a form. When i try to generate a fillable pdf, i get an error of that kind :

    <Error>
    <Code>AccessDenied</Code>
    <Message>Access Denied</Message>
    <RequestId>295D138450FAEEC5</RequestId>
    <HostId>G63D12rLFuyAIzF4+Ie1ftrguIeBO5CbwkkMr+C6mjh/50egoHwqeYtuNaYJ4zpiiC2IX2IwVs4=</HostId></Error>

    It happens now systematically. The form is "[TEST PDF DESIGN] Formulaire FR peinture non-sociétaire", accessible at https://form.jotformeu.com/53501605845352

    It worked OK yesterday. I didn't change much meanwhile.

    Thanks for your help !

  • Profile Image
    Carina
    Answered on December 18, 2015 at 09:16 AM

    I made some tests and could replicate the same situation:

    I have forwarded this situation to our developers so they can investigate further the causes of this situation. We'll contact you as soon as we have more details.

    Let us know if we can assist you further.   

  • Profile Image
    salonautomne
    Answered on December 18, 2015 at 09:31 AM

    Thanks for acknowledging the problem quickly.

    It appears i'm not the only one facing the problem (i found a few fresh forum threads). In one of these threads, i've read a message from Jotform, stating that the devs were working on a new system for the pdf generation, that should roll out in "a couple of weeks".

    Can i have the assurance that, meanwhile, the "old way" will continue to work, aka start to work again ?

    Thanks !

  • Profile Image
    victor
    Answered on December 18, 2015 at 11:27 AM

    Sorry for this inconvenience. My colleague already reported this to our back end team. Unfortunately, there is a known issue with big forms. Our team already aware of this problem and are currently reviewing on how this may get fixed.

    Please read this general guide to know more about fillable PDF forms:

    http://www.jotform.com/help/312-Fillable-PDF-Everything-you-need-to-know-about-JotForm-Fillable-PDF-Creator

  • Profile Image
    Jeanette
    Answered on December 18, 2015 at 04:13 PM

    This issue is now fixed. Let us know should you need further help.