What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Downgrading my plan

    Asked by jczlnski on December 18, 2015 at 08:31 AM

    I paid for additional submissions for 1 month.  If I down grade today will that take effect immediately or after my month is up?

    Submissions OR additional after
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    JotForm Support

    Answered by Chriistian on December 18, 2015 at 10:46 AM

    Hi,

     

    If you downgrade your subscription plan today it will not take effect immediately. It will schedule the downgrade on the Next billing date (December 24, 2015). It will downgrade after your current paid month is up. 

     

    Do let us know if you need further assistance.
    Regards.

  • Profile Image

    Answered by jczlnski on December 18, 2015 at 11:45 AM
    Thanks,
    I was in the process of downgrading but the wording says cancel my account. I don’t[ want to cancel the account only the upgraded version. By clicking cancel my account will I lose all of my FREE account settings and forms?
    ...
  • Profile Image
    JotForm Support

    Answered by david on December 18, 2015 at 12:57 PM

    Click cancel will only cancel the subscription.  You will retain your subscription benefits until the end of your paid month.  You will then be automatically downgraded back to a Free account.  You will not lose any data or forms.  It will not cancel your account, only your subscription.