- jczlnskiAsked on December 18, 2015 at 08:31 AM
I paid for additional submissions for 1 month. If I down grade today will that take effect immediately or after my month is up?
- JotForm SupportChriistianAnswered on December 18, 2015 at 10:46 AM
If you downgrade your subscription plan today it will not take effect immediately. It will schedule the downgrade on the Next billing date (December 24, 2015). It will downgrade after your current paid month is up.
Do let us know if you need further assistance.
- jczlnskiAnswered on December 18, 2015 at 11:45 AMThanks,
I was in the process of downgrading but the wording says cancel my account. I don’t[ want to cancel the account only the upgraded version. By clicking cancel my account will I lose all of my FREE account settings and forms?
- JotForm SupportdavidAnswered on December 18, 2015 at 12:57 PM
Click cancel will only cancel the subscription. You will retain your subscription benefits until the end of your paid month. You will then be automatically downgraded back to a Free account. You will not lose any data or forms. It will not cancel your account, only your subscription.