What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Security of data-at-rest in JotForm servers

    Asked by George Scott  on December 18, 2015 at 10:46 AM

    We see references to encryption of data in transit between the form-user and JotForm servers.  We don't see information specific to how JotForm protects (encryption and otherwise) information at-rest on servers.

    Thank you

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    JotForm Support

    Answered by Mike on December 18, 2015 at 12:12 PM

    Thank you for contacting us.

    We use 256-bit SSL secure connection to accept form data. The form submission data is not encrypted in database by default, but you can encrypt it if you go with 'encrypted form' option at JotForm.

    Introducing Encrypted Forms: The Ultimate in Online Form Security

    Be careful with that option, the data is gone if you lose your private key.

    If you need any further assistance, please let us know.