What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    when I submit a document it says: File size cannot be bigger than: 1024Kb. Is this correct? what do I do with files that exceed this limit

    Asked by rosakaplan on December 18, 2015 at 02:11 PM
    size document Than correct
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    Answered by victor on December 18, 2015 at 03:26 PM

    You may extend the size limit of the upload file by pressing the MAX FILE SIZE on the top toolbar.

    Please keep in mind, depending on your plan and files uploaded. The storage limit could be reach quickly.

    Please let us know if you require any more assistance.

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    Answered by rosakaplan on December 21, 2015 at 07:48 AM

    How can I find that tool bar? :) 

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    JotForm Support

    Answered by ashwin_d on December 21, 2015 at 08:57 AM

    Hello rosakaplan,

    Once you select the file upload field of your form, the toolbar should be visible. Please check the screenshot below:

     

    You may also like to check the following guide as well:  http://www.jotform.com/help/33-Changing-the-Upload-Size-Limit 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!