when I submit a document it says: File size cannot be bigger than: 1024Kb. Is this correct? what do I do with files that exceed this limit

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    Asked on December 18, 2015 at 02:11 PM
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    Answered on December 18, 2015 at 03:26 PM

    You may extend the size limit of the upload file by pressing the MAX FILE SIZE on the top toolbar.

    Please keep in mind, depending on your plan and files uploaded. The storage limit could be reach quickly.

    Please let us know if you require any more assistance.

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    Answered on December 21, 2015 at 07:48 AM

    How can I find that tool bar? :) 

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    Answered on December 21, 2015 at 08:57 AM

    Hello rosakaplan,

    Once you select the file upload field of your form, the toolbar should be visible. Please check the screenshot below:


    You may also like to check the following guide as well:  http://www.jotform.com/help/33-Changing-the-Upload-Size-Limit 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!