What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How do I make the auto response send an email to the buyer?

    Asked by lunasforms on December 18, 2015 at 02:41 PM

    I created the auto1responder notification in the setting section but the buyer is not getting a confirmation of the purchase. I want them to receive an email.

    Page URL:

  • Profile Image

    Answered by Ben on December 18, 2015 at 03:51 PM

    I took a look at your form: http://www.jotformpro.com/form/53446757615969 and I see that the email autoresponder is not properly set up.

    The Sender Name should never be left as undefined. This usually suggests error in the setup and will make it very hard for email to be received.

    In regards to the Sender Email field. I see that you are using the verified sender as the sending email. This can be picked up by anti-spam systems as spam so I would suggest to either use SMTP account or send your emails from noreply@jotform.com.

    Even if the email is sent from noreply@jotform.com people will still see your own email when they click on reply and will reply back to you.

    Once you make these changes, your emails should be received by everyone.

    Do let us know how it goes.