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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    We're consistently getting feedback that our form has technical issues

    Asked by laundrycare on December 18, 2015 at 03:37 PM


    I'm not sure what the issue is with this form.  It works sometimes...other times it does not.  It works well on some devices...others, not so much.  Can you help me diagnose the root cause?  

    I also see there is a random "back" button under the submit button on the live form....the form builder shows nothing in that space.  Please advise as soon as possible.

    Thank you!

    Page URL:

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    JotForm Support

    Answered by BDAVID on December 18, 2015 at 04:52 PM

    Have you received these reports of inconsistency in your form's functionality from the embedded form, or the direct link? I just tested the direct link, and found not problem: https://form.jotform.com/53115013708950

    If the reports come from the embedded form: https://www.laundrycare.biz/join-laundry-care/join-now/, Please re-embed your form, I would recommend you to get a fresh Iframe code: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Before you embed the code, paste it in a text editor like WordPad, you will notice two part of codes, only copy and embed the Iframe part in your webpage, example:

    Let us know if you need more help.