What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do you maintain confidentiality?

    Asked by Lexie Pfeifer  on December 18, 2015 at 03:55 PM

    I am a therapist and would like to use jotforms with my therapysites.com website for intake and mental health history forms.  Jotforms was recommended to me by therapysites.  However, I am concerned about the confidentiality of client submissions.  What are the legalities of HIPPA compliance using these forms?  Thanks, Lexie

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    JotForm Support

    Answered by david on December 18, 2015 at 05:02 PM


    There is quite a bit of information in the following thread regarding using your forms in a HIPAA compliant manner:


    You can also encrypt your submissions for even more security:


    Be careful using encrypted forms though, if you lose your encryption key, there is no way to recover the submissions.