How do you maintain confidentiality?

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    Lexie Pfeifer 
    Asked on December 18, 2015 at 03:55 PM

    I am a therapist and would like to use jotforms with my website for intake and mental health history forms.  Jotforms was recommended to me by therapysites.  However, I am concerned about the confidentiality of client submissions.  What are the legalities of HIPPA compliance using these forms?  Thanks, Lexie

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    Answered on December 18, 2015 at 05:02 PM

    Update (April 19, 2018) HIPAA is available for our Gold and Silver plans. 


    There is quite a bit of information in the following thread regarding using your forms in a HIPAA compliant manner:

    You can also encrypt your submissions for even more security:

    Be careful using encrypted forms though, if you lose your encryption key, there is no way to recover the submissions.

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    Answered on April 13, 2018 at 10:02 AM

    Great news! JotForm now offers HIPAA compliance. This means users in the healthcare industry can use JotForm to collect sensitive patient information through consent and onboarding forms, medical history updates, online bill payments, and prescription refill requests. 

    HIPAA-compliant forms require a Gold pricing plan, which is only $99 a month or a Silver pricing plan, which is $39 a month. A business associate agreement (BAA) is also available upon request.

    For more information about our HIPAA-compliant forms, visit

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    Answered on April 19, 2018 at 04:07 AM

    Update: HIPAA is available for the Silver plan as well.