What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Autoresponder email in encrypted form is not being transmitted

    Asked by zulualphakilo on December 18, 2015 at 11:15 PM

    I did the above, and it is now being transmitted encrypted BUT the email notification isn't coming to me.

    This is the form: https://form.jotform.com/53265456203250

    email alert submission email autoresponder email
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    JotForm Support

    Answered by jonathan on December 18, 2015 at 11:26 PM

    I checked your jotform http://www.jotform.ca/form/53265456203250 and I noted that it doesn't have a Notification E-mail setup on it.

     

    You need to add a Notification Email first to the form to be able to receive email alert.

    Please add the Notification. Let us know if issue remains even after doing this.

    Thanks.

     

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    Answered by zulualphakilo on December 19, 2015 at 02:04 PM

    Sorry I should've clarified.. Autoresponder is not working. 

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    JotForm Support

    Answered by Welvin on December 19, 2015 at 03:49 PM

    Autoresponder won't work for encrypted forms because you hold the key and therefore, no way for form submitters to decrypt it.

    Please check this guide for more information about the encryption feature: http://www.jotform.com/help/344-What-are-Encrypted-Forms-and-how-to-use-them-as-expert.

    Please contact us again if we can help in any way.

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    Answered by zulualphakilo on December 19, 2015 at 03:54 PM

    I removed any referenced data from the form in the email.. Should it work now?

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    JotForm Support

    Answered by Kevin_G on December 19, 2015 at 10:34 PM

    Hi,

    I made a test and I have not received the email from Autoresponder, I can confirm there is no way to use this feature while using the encrypted form.

    Hope this helps.

    Thanks.

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    Answered by zulualphakilo on December 21, 2015 at 08:34 AM

    Hi there,

    It used to work on Friday, so now the feature is disabled? I noticed that third party email integration also doesn't work.

    Is there a plan to fix this, or at least disable the "autoresponder" email function when using an encrypted form? I imagine i'm not going to be the only person with this issue moving forward.

    Thanks,
    Ola

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    JotForm Support

    Answered by Welvin on December 21, 2015 at 09:36 AM

    This is how the encryption works from the very start. You can integrate it to other services like Aweber and create an autoresponder email, but nothing you can do if you were the submitter because the data is encrypted and you don't have the key. Again, the autoresponder will simply not work when the encryption is enabled. You may consider turning it off.

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    Answered by zulualphakilo on December 21, 2015 at 10:01 AM

    Hey there,

    The note about "encryption working like this from the start" is somewhat frustrating to hear because last week I was testing the encrypted form and the auto-reply was working on encrypted forms until I submitted this ticket.. http://www.jotform.com/answers/728582-Encrypted-form-One-form-field-sent-as-plain-text?k=06d76e19b28f68076fda2ac3a232912c

    It's upsetting that at the last minute I have to look into another service when the hope was to use yours.

    Ola 

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    JotForm Support

    Answered by mert on December 21, 2015 at 11:07 AM

    I'm sorry to hear that; but due to the nature of the encrypted data, no one without a key can access it like my colleagues has already mentioned.

    However, if you have security concerns, JotForm has completely moved to secure SSL, so you don't need to worry about the secure connection anymore. You can find the detailed post about this feature from the link below:

    http://www.jotform.com/blog/175-All-Forms-are-Now-Secure-by-Default-The-SSL-Limits-on-Free-Accounts-are-Lifted-

     

    If it is still blurry, please don't hesitate to contact us.

    Thanks.