What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account was upgraded to a bi-yearly subscription but does not reflect within my account

    Asked by k2mktg on December 19, 2015 at 09:46 AM
    I paid for a two year subscription yesterday (12/18/2015)  In my account it says that my next payment due
    is on January 18, 2016.  You also took my monthly subscription 9.95 today - Please refund.
    Please resolve this and correct my subscription in my Jotform account.
  • Profile Image
    JotForm Support

    Answered by Chriistian on December 19, 2015 at 10:08 AM



    You have upgraded your account without cancelling your previous subscription. Since you are using Paypal as your payment method, please cancel the Paypal subscription for your Premium Monthly payment in your Paypal account.

    To cancel your Paypal Subscription, just follow the instructions below:

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number: S-4XU54893XU070425T.

    4. Click on "Cancel Subscription" button


    Once you have cancelled the subscription, please reply back so we can process the refund.


    We will wait for your response.

  • Profile Image

    Answered by k2mktg on December 19, 2015 at 10:28 AM

    I have cancelled my monthly subscription at Paypal.

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    JotForm Support

    Answered by Welvin on December 19, 2015 at 12:54 PM

    I have requested the refund for your recent Premium Monthly payment. Expect the refund returned to your account within 1 to 2 weeks from now. Our billing team should also notify you through this thread.

    The Premium Bi-Yearly is now active in your account, but you may still see the wrong date in the next payment due. We cannot run a script to update this, but you are good to go and nothing to worry about.

    Please contact us again if we can help in any way.