What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form is not responding... or intermittantly

    Asked by Brett  on December 19, 2015 at 02:30 PM

    I received a call from someone saying my form was not working... but I did find there contact information...

    I filled one out twice on the link below and the lead did not reach my email address...

    Not sure what's wrong with it, could you please take a look?


    Page URL:

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    JotForm Support

    Answered by Welvin on December 19, 2015 at 04:10 PM

    You are using our iframe embed method so there should be no issue when filling it out. Do you know what sort of problem is that? Is it the submit button not working for them? Or, they don't see anything after submitting the form? Some kind of an error, maybe? 

    As for the email, you are using a Gmail Address and we don't have any issues with Gmail. Our form is known to work best with Gmail Addresses. Your form email is also configured correctly and we are sending the form emails based on our email logs.

    You can check your email history by following the steps from this guide: http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History.

    Maybe, the emails are filtered as spam? Can you check? 

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    Answered by realestatecoach on December 19, 2015 at 05:04 PM

    Thank you, this has helped me discover where the problem was... the leads were going to one of my other gmail accounts and it was supposed to go directly to CRM or database and then alert me....but the problem must have been too many forwards...

    As when I followed the steps you have shared....there were a ton of leads over the past few months I didn't see.

    When I attempted to log in to the other gmail account it would not allow me until I did a phone number verification and needed to add the code they sent me.

    I can forward the leads to my CRM and it will automatically feed...so it looks like that is the safest option for now...so I don't miss more in the future.


    Thank you!!!





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    JotForm Support

    Answered by Kevin_G on December 19, 2015 at 11:12 PM


    We are glad to know you were able to find your emails, as you say, you can send the submitted data to your own CRM and then you will be able to see all the submitted data there, even if it is sent to another email address.

    Please, do not hesitate to contact us if you need more help, we will be glad to assist you.