What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Upload field not working on mobile devices.

    Asked by fabiotrevisan on December 20, 2015 at 05:47 AM

    Olá, em meu formulário já em modo responsive, o comando enviar arquivos não está funcionando, qual configuração devo fazer? não está carregando arquivos pelo celular.

    Obrigado.

     

    Fábio

    mobile device file upload field upload button
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    JotForm Support

    Answered by Mike_G on December 20, 2015 at 06:03 AM

    I would like to apologize for the inconvenience. May we know which form are you referring to, please, so we can check it on our end? Also, what particular issues are you encountering? Are you not able to click the Upload button of the File Upload field? Or are there any error message that's showing when you are uploading files?

    Please let us know also if your form is embedded on a website. If it is, please provide us the website where the form is embedded. 

     

    We will wait for your response. Thank you.