What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submission Edits Won't Save

    Asked by barrysahli on December 20, 2015 at 09:12 AM

    Won't save edits. Why?

    Page URL:
    http://www.jotform.com/submissions/40414154939960

    submissions edit submission
  • Profile Image
    JotForm Support

    Answered by Charlie on December 20, 2015 at 10:14 AM

    May I know if you are getting any errors? Please note that when editing submissions, you need to click the submit button, that will resubmit your form and update the submission.

    Here's a sample screencast on how to edit the submission in the submissions page.

     

    You can also check this guide on how to use the edit link: http://www.jotform.com/help/40-How-to-Let-Users-Update-Their-Form-Submissions-at-a-Later-Date 

    Let us know if that works.

  • Profile Image

    Answered by barrysahli on December 20, 2015 at 05:45 PM
    No errors. I choose edit top right, make changes and then click submit at
    bottom. Nothing happens.
    Dr. Barry D. Shaffer
    AHLI Central VA Regional Director
    ...
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    JotForm Support

    Answered by jonathan on December 20, 2015 at 07:20 PM

    Hi Barry,

    So far I could not reproduce the same issue.

    I can see that your account is a sub-user of the main account which owns the form http://www.jotformpro.com/form/40414154939960

    And you do have edit/update permission to the Submisison data.

    I made a test submission and test editing the submission on the form using your account. 

     

    The results were successful so far. Please seee the video below that shows when I was doing the test.

     

    Can you try first logging out of the account and close the browser. Login back using this link http://www.jotform.com/login and try editing the submission again. Submit the form to be able to save the editions.

    Let us know if issue remains after doing all this procedures.

     

     

     

     

  • Profile Image

    Answered by barrysahli on December 20, 2015 at 09:45 PM
    I am using an iPad. I tried what you said and it still didnt work.
    Barry
    ...
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    JotForm Support

    Answered by Chriistian on December 20, 2015 at 11:33 PM

    Hi Barry,

     

    May we know if you are editing your form using the JotForm App for IOS or you are accessing it on a mobile browser? If you are using the JotForm App, please try to access/edit the submission using your mobile browser and see if you can edit the submission? If the issue still persists, can you try it on a desktop browser and see if you can edit the form there?

     

    We will wait for your response.
    Regards.