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  • Profile Image

    Arthur to Support -- Bug in 'Test Email' ?

    Asked by trakwebster on December 20, 2015 at 10:34 PM

    I'm a new client. So far, so good, but I've found a problem in the "Test Email" function.

     

    I created a form ("Hi-Lo Cafe"). I was setting up the notifier so me and my client could know when a form was filled out. For the notifier, I used the email hilobirthdayclub@voltos.net.   I clicked the button to send a "Test Email."

    It sends a test email, but it sends it to my account default email ("admin@bloggard.com"). It does NOT send it to the email I entered on Notifier 1 ("hilobirthdayclub@voltos.net").



    I checked to see where the emails are arriving on my end.

    Yup. They do NOT go to the Notifier 1 address ("hilobirthdayclub@voltos.net").

    Yup. They DO go to the wrong address, my account default address ("admin@bloggard.com").

    Got a bug?

     

    Can it be fixed, please?

     

    -- Arthur Cronos

    541 201 2003

    arthurcronos@voltos.com    priority email

     

     

    Page URL:
    https://form.jotform.com/53537420683154

    email in Emails problem checked my account
  • Profile Image
    JotForm Support

    Answered by Chriistian on December 20, 2015 at 11:58 PM

    Hi Arthur,

     

    If you are referring to the Test Email button as shown in the screenshot below then that is how the Test Email button really works. It will only send a Test Email to your account's default email address.


    This is to avoid sending emails to different user that may cause spams. To fully test your form emails, please try to do a test submission of your form.


    Do let us know if you need further assistance.
    Regards.