Why am I not consistently receiving email notification when someone uses the form?

  • Profile Image
    inteljot
    Asked on February 04, 2012 at 11:53 AM

    Several weeks ago, I missed a couple of inquiries because I never received email notification.  I thought it may have been a temporary computer glitch, but today, one person tried it again and I still did not receive any notification.  Of interest, another individual used the form yesterday night, and it did work.

    Obviously, I'm concerned about even missing one inquiry.  Can you please look at the form and rectify the problem, if possible.  I'm not using microsoft outlook, but the Squirrel Mail provided by our hosting company, Host Gator.  The notification is not in any spam or trash folder as well.

    PLEASE help as I really love JotForm and hope to use it with greater frequency in the future.

    Here is the actual form: http://form.jotform.com/form/13644038440

    Thanks so much for your support!

     

  • Profile Image
    fxr
    Answered on February 04, 2012 at 02:21 PM

    The mails are most likely getting filtered out as spam by your email provider. 

    To give your mails the maximum possible chance of being delivered please change the Sender Email of the notification to noreply@jotform.com


  • Profile Image
    inteljot
    Answered on February 04, 2012 at 03:05 PM

    Thanks so much for your advice. I implemented your recommended change and I also added a gmail account address to send notifications.

    The test that I just ran seems to have worked. Thanks again for your input.