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  • Profile Image

    Why won't the total add up?

    Asked by aquilyra on December 21, 2015 at 01:16 AM

    Hi guys, 

     

    I've been working on this order from since Thursday and it's been one issue after another, including changes not being saved despite hitting "Save".

    I have managed to rectify most of the issues by cloning my form from time to time but one thing remains unsolved.

    I have three products and I have checked the option of having the total cost reflected. But the cost of the 3rd product (Goody) is simply never included in  the total cost no matter what I do. Please help.

    https://form.jotform.me/53540239520449

     

    Thanks. 

    Page URL:
    https://form.jotform.me/53540239520449

    Screenshot
    won't JotForm product saved checked
  • Profile Image
    JotForm Support

    Answered by Chriistian on December 21, 2015 at 01:57 AM

    Hi,

    I checked your form and the 3rd product (Goody) seem to be adding up to the total amount.

    Is this your intended result or are you referring to a different concern? If you are referring to a different concern, can you provide us more details so we can further check the issue?

     

    We will wait for your reply.
    Regards.

  • Profile Image

    Answered by aquilyra on December 21, 2015 at 02:45 AM
    Hi there,
    Yes - I just redid the form again and it finally worked.
    Why do changes etc not get saved sometimes though? I've spent more time troubleshooting the form than actually building it! :(

    Ramya
    ________________________
    Ramya Ragupathi (Miss)
    [turnitup - logo]
    E: ramya@turnitupcomms.co
    T: +49 1577 563 2763
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on December 21, 2015 at 02:50 AM

    Hi,

     

    Glad to know that your payment calculation is working now. As for your other concern, I have moved it to another thread so we can serve you better. You can follow the link of the thread here: http://www.jotform.com/answers/729681.

     

    Do inform us if you have any other concerns,
    Regards.