What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Changes do not get saved sometimes

    Asked by aquilyra on December 21, 2015 at 02:48 AM
    Why do changes etc not get saved sometimes though? I've spent more time troubleshooting the form than actually building it! :(
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    JotForm Support

    Answered by Chriistian on December 21, 2015 at 02:55 AM

    Hi,

     

    I cloned your form and made some changes. The changes were saved without any issues. Can you tell us which browser you're using to edit your form? We recommend using Google Chrome or Firefox when editing and saving your forms.

     

    Do inform us if you have any other concerns,
    Regards.

  • Profile Image

    Answered by aquilyra on December 21, 2015 at 03:45 AM
    I used Chrome.
    If I clone a form, it tends to work better. But when I am working on a form for some time, after a while the changes aren't saved and so I lose the work done and time.
    Ramya
    ________________________
    Ramya Ragupathi (Miss)
    [turnitup - logo]
    E: ramya@turnitupcomms.co
    T: +49 1577 563 2763
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on December 21, 2015 at 04:03 AM

    Hi,

     

    Before you make changes on your form, can you try to logout and login again your account and then make the changes and see if it will fix the issue? Please also ensure that you are only editing one form at a time. Editing two forms at the same time might cause this issue. Also, you can try to Enable Auto-Save feature in your form so your forms can be saved automatically. Here is the step by step guide to enable Auto-Save feature:

    1. Right click on any blank space of your form (which does not contain fields).

    2.  In the context menu that shows up , click Enable Auto-save.

     

     

    Do let us know if the issue still persists.
    Regards.

  • Profile Image

    Answered by aquilyra on December 21, 2015 at 05:45 AM
    Thanks.
    I only have one form under the account I'm using for this project.
    Auto save is already enabled.
    I have to login and logout every time I want to make changes? Really?
    Ramya
    Sent from my iPhone
    ...
  • Profile Image
    JotForm Support

    Answered by mert on December 21, 2015 at 08:00 AM

    Hi Ramya,

    No, you don't need to login and logout every time to save your works; but please, avoid to open multiple "Form Builder" page, this could be the reason for this problem and also, you can always manually save your changes by using CTRL+S (in Windows) or CMD+S (in MacOS).

     

    Thanks.

  • Profile Image

    Answered by aquilyra on December 23, 2015 at 09:46 PM
    I never open multiple pages...oh well, I guess this remains unresolved.
    Ramya
    ________________________
    Ramya Ragupathi (Miss)
    [turnitup - logo]
    E: ramya@turnitupcomms.co
    T: +49 1577 563 2763
    ...
  • Profile Image
    JotForm Support

    Answered by mert on December 24, 2015 at 03:53 AM

    Hi again,

    Is the problem still continuing? After editing your form, please check the last edit date which is defined in the "My Forms" page.

     

    If this date is changed to current date after saving your form, it means you saved your changes. Please, do some customization on your form and save it, then check this information. Also, I cleared your form caches, so everything seems ideal about your account.

     

    Thanks.