I get problems with the Text wizard

  • Profile Image
    Asked on December 21, 2015 at 04:02 AM

    if i insert the Text field i get the messages contact the support, the wizard is not function.  




  • Profile Image
    Answered on December 21, 2015 at 04:27 AM

    Hi Ralf,

    I checked your forms/accounts and found that your account has suspended by mistake. Also, I tried to replicate the same problem by adding a "Text" fields; but it works properly, so I assume that the problem is causing from your account status. Now, I fixed this issue, you should be OK.

    Please, try it from your side and let us know the results.



  • Profile Image
    Answered on December 21, 2015 at 11:54 AM

    Hello Mert,

    thanks for your answer, I have open my form and have again tried, to paste my Item description from my website in the Text field.  

    But it sames I make something wrong, I have paste the Item description in the T HTML box, the description appears in the Text, but than the Form is no more responding.

    I am need only one way how i can transfer the item description from my Website or other surges to the form.

    thanks in advance for your help





  • Profile Image
    Answered on December 21, 2015 at 12:09 PM

    I've checked your form and I was not able to replicate any issue with the text field on your form. Could you provide us with the text to be pasted in the text field or the webpage link so that we'll try to replicate the issue and provide you with necessary assistance?

    We will wait for your response. Thanks!

  • Profile Image
    Answered on December 21, 2015 at 02:30 PM

    Hi Kiran,

    here my Text, I have copy the Text from the web, and than edit it in words before I have paste it to the Form.

    Moringa Seife

    Handgemachte Moringa Natur Seife  (165g) - (frei von tierischen Inhaltstoffen)

    Mit Madoe organic Moringa Seife wird einseifen wie eincremen!

    Die samtig cremige Moringa-Naturseife mit  Kokosnussöl, Palmkernöl, Sheabutter und Moringa reinigt die Haut sanft, macht sie geschmeidig und schützt sie vor negativen Umwelteinflüssen.


    Kokosnussöl, Aqua, Sheabutterl, Sodium Hidroxide, Palmkernöl, Moringa oleifera.

    Thanks for your assitance


  • Profile Image
    Answered on December 21, 2015 at 03:50 PM

    Perhaps you were just not doing the correct way of copy/paste procedure on the TEXT field. 

    I test this on your jotform http://www.myjotform.com/form/53524173815556 but I did not encounter issue witht the TEXT field.

    See the video below when I did the test

    Please try it also on your end. Let us know if issue persist.


  • Profile Image
    Answered on December 22, 2015 at 10:26 AM

    Hello Jonathan,

    thanks for your help, you are right, i was use the wrong way to paste the Text in the Box.

    Now i can work continua at my form.





  • Profile Image
    Answered on December 22, 2015 at 10:36 AM

    In the name of my colleague Jonathan, you are most welcome. If you encounter any issue while completing your form, please don't hesitate to contact us.


    Have a nice day.