What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The Preview Form Is Showing Different From the Link Form

    Asked by dynamitetravel on December 21, 2015 at 08:07 AM

    I made changes to the form and in preview mode it looks how it want it to look with the blue background coloring however when I publish the link it shows an older version of the form that has a grey background. Please assist on how I can make this change.

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    JotForm Support

    Answered by Charlie on December 21, 2015 at 09:06 AM

    I checked your latest form and this is how it looks like:


    I see that the form has a blue background on its end. Is this the latest version or an older one?

    Could you try opening the form in incognito mode in a Chrome browser? See if the changes or the latest version of your form shows there.

    It is possible that your web browser is loading a previous version of the form based from cookies and cache stored in your end.

    We'll wait for your response.

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    JotForm Support

    Answered by Charlie on December 21, 2015 at 09:30 AM

    You are most welcome. Should you need any assistance again, feel free to visit us here in the forum.

    Thank you.