What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cannot Change the Email Settings

    Asked by szelada on December 21, 2015 at 08:08 AM

    El Feedback que han puesto bloquea la posibilidad de configurar en e-mail settings.

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    JotForm Support

    Answered by mert on December 21, 2015 at 09:18 AM


    Revisé algunos de "correos electrónicos" ajustes de su forma y yo no replicar el mismo error.


    ¿Podría describir el problema con más detalle? o puede compartir la URL específica forma que tiene este problema.



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    JotForm Support

    Answered by mert on December 21, 2015 at 10:09 AM

    Además, he encontrado algunos campos que están pidiendo información de tarjetas de crédito de los usuarios. Debido a la JotForm Condiciones de Uso, he borrado esos queridos.

    Para agregar una función de pago a su formulario, por favor, utilice nuestra lista para usar herramientas de pago. Se le encontró alguna información útil a partir de direcciones URL a continuación:



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    Answered by szelada on December 22, 2015 at 08:45 AM
    Buen día
    Ayer probé y hoy también: continúa el mismo problema, no me deja cambiar
    las propiedades de los envíos por mail. Aparece el botón de "Feedback", y
    ya no permite ni siquiera ingresar a las opciones.
    [image: Imágenes integradas 1]
    El 21 de diciembre de 2015, 10:17, JotForm escribió:
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    JotForm Support

    Answered by Kiran on December 22, 2015 at 09:50 AM

    I'm not sure which feedback button you are referring to. I've checked your JotForm and I'm able to see that the settings can be changed normally. Could you provide us with the screenshot of the issue that you are experiencing?

    Please see the thread below on how to attach the screenshot to the thread.


    We will wait for your response. Thanks!

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    Answered by szelada on December 22, 2015 at 12:45 PM
    Adjunto capturas de pantallas, para que vean el error.
    2015-12-22 10:49 GMT-04:00 JotForm :
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    JotForm Support

    Answered by Charlie on December 22, 2015 at 02:05 PM

    Unfortunately, the screenshot attachment won't go through this thread if you used your email client to response on this discussion, you'll need to visit this thread post directly here in the forum.

    To attach a screenshot, please follow these steps:

    1. Visit this thread using this link: http://www.jotform.com/answers/729771 

    2. Scroll down to see the reply area

    3. Click the image icon to upload your screenshot:



    You can also check this guide on how to update your recipient email address: http://www.jotform.com/help/314-How-to-properly-Change-and-Test-a-New-Email-Recipient-Address-

    We'll wait for your response.