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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How Can I Change the Product Names and Costs on Product Order Forms?

    Asked by skyenotscott on December 21, 2015 at 08:56 AM

    I'm attempting to use a product order form that has pre-populated fields for products that I'm not selling.  But when I go to change them, nothing changes and I can't seem to alter these fields.  Any insight into what I'm doing wrong here? Thanks!

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    JotForm Developer

    Answered by mert on December 21, 2015 at 10:32 AM

    Hi there,

    The products are defined in the payment tool, that's why you can't customize them. To customize the products, you need to access its wizard. You can easily change the products' names and values by following the steps from the below:


    If you need any extra information or stuck somewhere in the process, please don't hesitate to contact us.



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    Answered by skyenotscott on December 21, 2015 at 10:35 AM

    Thank you so much!!! That's exactly what I needed. Thanks again!

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    JotForm Developer

    Answered by mert on December 21, 2015 at 10:50 AM

    You are most welcome. In the future, if you need assistance for these kind of situations, please always feel free to contact us.


    Have a great day.