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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    trouble submitting - nothing happens when the submit button is clicked after entering data

    Asked by kristina207 on December 21, 2015 at 10:33 AM

    Not sure why this is happening - it was working last week. They enter data on form and at end there is a submit button. Click but nothing happens. Very frustrating.

    Page URL:
    https://form.jotform.com/53335501632144

    after and Week click end
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    JotForm Support

    Answered by BJoanna on December 21, 2015 at 11:31 AM

    Sorry for inconvenience this may caused you. 

    I have tested your form and I was not able to replicate mentioned issue. I filled all required fields inside of your form and I was able to submit your form. When I submitted form I got redirected to thank you page. 

    Are you still able to replicate mentioned issue? Did you maybe embed your form to website? If so please provide us URL of your website, so that we can test your form there. We recommend embedding form with iFrame code. If you did not embed your form with iFrame, please try to embed it with iFrame code to see if that well resolve your issue. Inside of this guide you can find out how to get iFrame code of your form: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Let us know if you need further assistance.