What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    [PayPal Form] How can I refund people?

    Asked by trishstanleypsyd on December 21, 2015 at 12:22 PM
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    JotForm Support

    Answered by Mike on December 21, 2015 at 12:42 PM

    Thank you for contacting us.

    Since you use a PayPal form to accept payments, you will need to use paypal.com website to issue refunds.

    Refunding Payments for Individual Transactions - Issuing refunds from paypal.com

    If you need any further assistance, please let us know.