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trishstanleypsydAsked on December 21, 2015 at 12:22 PM
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MikeReplied on December 21, 2015 at 12:42 PM
Thank you for contacting us.
Since you use a PayPal form to accept payments, you will need to use paypal.com website to issue refunds.
Refunding Payments for Individual Transactions - Issuing refunds from paypal.com
If you need any further assistance, please let us know.