- yachtboyAsked on February 04, 2012 at 04:59 PM
As requested by Jotforms Customer Support, I am starting multiple threads.
Finally, the ability for a user to stop and come back to a form is paramount in a form this long. But your "solution" is 17 steps long and quite confusing to end users. You really need to fix that.
I do agree with you. I am not 100% sure that this feature is already added to our To Do list, but definitely, our developers will take a look at this in the future. You can also create a feature request thread, then we will escalate it.
- fxrAnswered on February 05, 2012 at 02:58 PM
I have escalated this request.
Thanks for the suggestion.
- JotForm FounderaytekinAnswered on February 06, 2012 at 08:07 AM
Yes, it is 17-step process for the person who is creating the form, but it is not really time consuming for the user. He/she will have an email that says click on this link to continue filling the form.
What would be your ideal solution for this?
- yachtboyAnswered on February 06, 2012 at 08:29 AM
You're kidding, right?
For starters, how about a solution that doesn't require me to do 17 steps? That's a huge pain, and it leaves tons of room for errors. I should be able to check a box that says "allow users to save form and continue later" and be done with it in ONE step. There should also be an option to allow users to return and edit a form after they submit it.
I'd also prefer a solution that doesn't involve my users getting any more emails. In this particular form setup, I have another form ahead of this one (a liability waiver), then this form. So they already have to get TWO emails, and just that is confusing enough that we have had several people think they submitted the form without actually doing so. The first confirmation email leads them to believe they are done, even though they're not. A third email would really make it worse. Plus, your solution requires them to duplicate information (name and contact email) in two separate forms, which is annoying to them. You could do this with a login via facebook or google, or by figuring out a way for each session to have a unique link that they could come back to, or use email more effectively so that they only get an email if they ask for more time.
Look, I think you guys have a decent company. You have a ton of competition out there, and you're better than much of it. And I really appreciate the quick responses when I have issues. But it's hard for me to believe that I'm dealing with the best in the business when I have this many issues - I'd much prefer to have a product that feels finished where I NEVER had to talk to support than to have a product where things just don't quite work the way they should. And when I get questions from a CO-FOUNDER of a company asking questions about why I think 17 steps to do something that should take 1 step is a problem, it makes me worry.
I picked jotform over other form builders based largely on a lower price for what I thought were similar products, and I'm beginning to regret it. I'm locked into jotform for the event I'm holding this year because it's already open to the general public, but after that...well, I'm beginning to think you get what you pay for.
- JotForm FounderaytekinAnswered on February 06, 2012 at 10:18 AM
Thanks for your suggestions.
We currently do not have this feature. The 17-step process is basically a solution/hack we documented in the user guide. We never designed it this way. If we design a feature, we make sure it is easy to use. We will consider adding this feature. That's why I wanted to get your opinion on it. I agree with you that it would be a great addition to JotForm.