What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Disabled

    Asked by goodmodel on February 04, 2012 at 05:23 PM

    if I fill my form and I press send
    I get so Form Disabled on the page. 

    how can I fix this

    thanks for help

       

     

     

     

     

     

     

     

    Page URL:
    http://form.jotform.com/form/20331918258

    Screenshot
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    Answered by pinoytech on February 04, 2012 at 06:38 PM

    Hi,

    Sorry about that. Your account was autosuspended by our system due to some of your forms contains field that is possible for phishing. Please read our Terms of Use before creating such forms to avoid account suspensions  or permanent termination.

    We apologize for the inconvenience. Please let us know if you need further assistance.

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    Answered by WaddlerMobile on February 12, 2012 at 03:11 PM

    hi i got the same problem but i was using an 'upgrade feature' for my site that includes password and username

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    JotForm Support

    Answered by idarktech on February 12, 2012 at 06:08 PM

    @WaddlerMobile,

    Your account is now activated. It was autosuspended because one of your form asks for password.

    Apologies for this inconvenience. Thank you!

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    Answered by alxsamueide on May 19, 2012 at 06:21 PM

    Hello! I believe this happened to me too!

    Want to create a form that includes a password, but it gets disabled :S 

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    JotForm Support

    Answered by idarktech on May 19, 2012 at 08:03 PM

    @alxsamueide

    Your account should be fine now. It was mistakenly suspended by our anti-phishing tool.

    Apologies for this inconvenience. Thanks!

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    Answered by davidcfod10 on May 30, 2012 at 10:43 AM

    também me aconteceu isso mas precisava mesmo do formulário :c

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    JotForm Support

    Answered by mliz on May 30, 2012 at 11:23 AM

    @davidcfod10

    Your forms are asking for game username and password which highly constitutes phishing please note that JotForm cannot be used in any malicious internet activities this is against the terms of use.

    Thank you for understanding.

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    Answered by Tomas on August 08, 2012 at 10:09 AM

    Hi there, I have the same problem with q_form_80661132174 and q_form_80215547457. Would you let me know why did that happen please?

     

    thanks

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    JotForm Support

    Answered by Goldo on August 08, 2012 at 10:21 AM

    Tomas,

    It seems that the account (halo1) that holds both form have exceeded the allowed space for Free Accounts.

    You would need to clear space by removing uploads, remove submissions that contains uploaded images. You can monitor your account status by going to My Forms.

    The forms should automatically work when you have enough space for new submissions.

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    Answered by Tomas on August 08, 2012 at 11:08 AM

    Thanks for the prompt answer. These forms were created a long time ago by a guy who doesn't work with us anymore... Is there any way to regain access to the account? EG. by providing proof of ownersip of the domain or anything like it?

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    JotForm Support

    Answered by Goldo on August 08, 2012 at 11:29 AM

    Tomas,

    The account is registered using ***@halo1.com . Do you own that domain? Do you have access to that email address? I have to hide some part for security reasons.

    If you don't know anything about it, then you need to have your own account. After which we can clone those forms as long as you have the form IDs.

    Let us know.

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    Answered by matrixinternet on August 08, 2012 at 11:50 AM

    Nope, we don't own it... OK thanks a lot for your help! I will try to handle it off-line.

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    JotForm Support

    Answered by Goldo on August 08, 2012 at 11:52 AM

    This might help you out, http://jotform.com/help/42-How-to-clone-an-existing-form-from-a-URL .

    Let us know if you need assistance.