What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Any help? I have a problem with widget "Take photo"...

    Asked by RocioCorrea on December 21, 2015 at 02:58 PM


    My form PRUEBA NACIONAL JOT FORM... Is having problems.... I'm sending the scrren shot of one of the situations...


    ¿What can I do?





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    Answered by victor on December 21, 2015 at 04:28 PM

    Unfortunately, I am not able to view your image. I have tested your form and widget. I was able to take photos and submit correctly. If you are viewing a black box, please verify that you have given the browser permission to use your camera.

    If you are still having issue, please do not hesitate contacting us.

  • Profile Image

    Answered by RocioCorrea on December 22, 2015 at 09:22 AM


    Some persons are telling me that is the black box... How can I check if they have the permission in their browser?



  • Profile Image

    Answered by RocioCorrea on December 22, 2015 at 09:25 AM

  • Profile Image

    Answered by victor on December 22, 2015 at 09:33 AM

    Sorry for this inconvenience.

    Depending on the browser they are using, they should be getting an error or warning message. In chrome you will see a small camera icon with a red X. When you click on the icon, select allow use of camera and DONE

    Once enabled they will be able to take photos using the camera.

    Please let us know if you have any other question.