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    Converted PDF Form is not showing Sub-Labels of Field Names

    Asked by sydneybeal on December 21, 2015 at 04:39 PM
    Now, when converting to PDF, the font of the labels change and the sublabels are no longer visible (first, middle, etc.), but we'd like them to be visible
  • Profile Image
    JotForm Support

    Answered by Kevin_G on December 21, 2015 at 05:54 PM

    Hi,

    You can try following this guide, in order to show the text : http://www.jotform.com/help/305-How-to-show-headers-or-text-for-contracts-terms-agreements-in-the-PDF-format-of-a-submission

    In regards to the font, you can change it by following these steps.

    1. While on the Submissions View , click on Get PDF and then click on Customize PDF : 

    2. There you will be able to change the font as well as the font size.

    Hope this helps.

    Feel free to contact us if you need further assistance.

    Regards.

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    Answered by sydneybeal on December 22, 2015 at 01:51 PM

    Our form doesn't use the submissions feature so it says there are no results to display. I'm just designing it through Jotform and we'll be utilizing the PDF Form option. So I am just wondering about how we can make sure the sublabels are visible when the form is converted to a PDF form. It seems like it is automatically generated, but is there a way to customize it a bit more?

     

    Thanks,

    Sydney

     

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    JotForm Support

    Answered by Kevin_G on December 22, 2015 at 02:59 PM

    Hi,

    Sorry for the confusion, if you are getting your form as PDF, you should be able to make the changes there and they will be reflected when you get the PDF form, also the labels and and all texts should be there.

    Please, read this guide in order to get more info about PDF forms : http://www.jotform.com/help/312-Fillable-PDF-Everything-you-need-to-know-about-JotForm-Fillable-PDF-Creator 

    Thanks.

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    Answered by sydneybeal on December 22, 2015 at 03:13 PM

    I've read everything and I understand the process of creating the form. It's just that it seems like the "Create PDF Form" for some reason removes the sublabels from beneath the input boxes that I included and need to be visible on the form, which are clearly visible while editing the form and in the web version.

     

    My form has sublabels:

    And the PDF version does not (except for the day, month and year):

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    JotForm Support

    Answered by Kevin_G on December 22, 2015 at 03:57 PM

    Hi,

    I have tested and I can confirm the sub label is not shown, but this is only with the text box field, since if you add the field with sub labels as default, it is shown in the PDF form.

    If you would like to show the sub label in your PDF form, you should use some of the fields with it configured by default, I think this is due to when you add a custom sub label , it is added with some scripts and it could be the reason why it is not shown in the PDF Form, also this is due to a PDF reader does not work the same as a Browser, and there are some features that do not work with PDF forms only with web forms.

    Thanks.

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    JotForm Support

    Answered by Kevin_G on December 22, 2015 at 04:24 PM

    Hi,

    I think you have replied to the email received from this thread, please in order to show your answer on the forum, post your reply here : http://www.jotform.com/answers/730131 

    Thanks.