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    Problems with calculating certain fields.

    Asked by Debbie on December 22, 2015 at 01:44 AM
      Unfortunately I'm having problems with the calculations.  It appears that several of the fields do not calculate correctly.  It's like the default value in the calculation is taking the figure shown in the field description.

    my form is https://form.jotform.com/53548320035247, give it a try and see what I mean.

    select the first item KTM 690 and the default value is $675 which is correct and the values in several of the now visible fields calculate correctly as you go but get to the last item and select the 12V socket and the value jumps by $1224.  To me it looks like it is calculated every number it finds in the line item.  If you select the KTM 625 the price defaults to $625 when it should be $675.  The same thing happens with the KTM 640.

    Help? I'm confused!

  • Profile Image
    JotForm Support

    Answered by Chriistian on December 22, 2015 at 02:12 AM

    Hi,

     

    I checked your form and have confirmed that there are problems with calculating certain fields.

    I also noticed in the field properties that the calculation values of the Power Sockets field is empty. You can view the properties of a field by right clicking the field and selecting Edit Properties.

    The calculation values must be filled in order for the calculation to work properly. I created a clone of your form and entered the values from your Power Sockets options field as seen below. 

    Once the calculation values have been entered, the calculation works properly. See the screenshot below for the result:

     

    I recommend you do the same to the other fields that have values so the calculation can work as you have intended.

    Here is a link to the clone of the form where I added the Calculation Values to the properties of the Power Sockets: https://form.jotform.com/53551387651965. You can clone the form to see how it works. Here is an article that can help you with cloning a form: How to Clone an Existing Form from a URL.

     

    Do inform us if you need further assistance,
    Regards.

     

     

  • Profile Image

    Answered by Debbie on December 22, 2015 at 10:45 AM
    Thank you. The way you have it is the way I thought it should work but
    when it automatically picked up values in certain fields I thought it
    was an automatic calculation. I will go back and enter the values
    correctly.
    Debbie
    ...
  • Profile Image
    JotForm Support

    Answered by BJoanna on December 22, 2015 at 11:51 AM

    On behalf of my colleague, you are welcome.

    Feel free to contact us if you have any other questions.