What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Some trouble with form on wordpress CMS

    Asked by lysko on December 22, 2015 at 08:12 AM

    Hello, i have some trouble with form on my website, can you help me?

    I can't see any js errors or something else in Chrome devtools.

    On another themes its work correctly.

    Page URL:
    http://rosbasalt.ru/testjotform/

    form on hello OR correctly another
  • Profile Image
    JotForm Support

    Answered by Kiran on December 22, 2015 at 09:15 AM

    It looks like there is a conflict with other scripts on the website. Could you please try embedding the form using iframe embed method? Please refer to the following guide that can help you in getting the iframe embed code for your JotForm.

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Let us know if the issue still persists. We will be happy to take a look again.

    Thanks!

  • Profile Image

    Answered by lysko on December 22, 2015 at 10:59 AM

    I have tried all possible options from a embed list, but still not working.

    I place a iframe embed method, you can look again.

    How can I find script with which there is a conflict?

    Thanks for the quick response!

  • Profile Image
    JotForm Support

    Answered by Kiran on December 22, 2015 at 11:33 AM

    I've checked your webpage and the form is now displayed correctly. 

    Generally script errors are shown in the console and related to jQuery conflicts. Do you still see any issue with the form on your webpage? Let us know if you need any further assistance. We will be happy to help.

    Thanks!

  • Profile Image

    Answered by lysko on December 22, 2015 at 11:45 AM

    I have tried so many times yesterday, on different pages and it does not work.

    I do not know how it happened, but now everything is correct. I think, you are a wizzard ;)

    Thank you Kiran!

  • Profile Image

    Answered by victor on December 22, 2015 at 12:44 PM

    On behalf of my colleague, you are welcome. If you experience this issue again, please let us know and we will send our wizard Kiran to help :).

    Happy Holidays from JotForm team.