Substring Widget is not Working

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    Asked on December 22, 2015 at 09:42 AM

    After adding the Substring widget and inputting the required fields, it will not update and always says please run wizard


    Also there is no widget edit icon


    Test here



    Also if I duplicate an existing Substring widget and change the input field, it will not save


    Please help quickly


    This is quite urgent.


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    Answered on December 22, 2015 at 11:27 AM

    Hi there,

    Thank you for reporting this problem to us. Currently, our widget developers applied a quick fix for this one and the problem is fixed. Please, try to run the widget's wizard and let us know the results.

    Have a great day.

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    Answered on December 22, 2015 at 11:35 AM

    Also, if you encounter this problem again, you can always try to open the old wizard by using the URL below:


    To activate the old wizard you need to login to JotForm with the URL above. This method could be your backup plan to gain time.

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    Answered on December 22, 2015 at 12:33 PM

    Thank you, it seems to be working.



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    Answered on December 22, 2015 at 01:44 PM

    On behalf of my colleague, you are most welcome. Thank you for confirming that it is working fine on your end as well. :)

    If you run into any other problems or if you need assistance with anything else, please don't hesitate to open a new support thread about it, and we will be happy to assist you.

    Kind regards

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    Answered on April 17, 2016 at 11:23 PM

    I have 4 substring fields. I'm getting the values based on the Program ID field. What am I doing wrong?



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    Answered on April 18, 2016 at 12:43 AM

    @ muzoom

    We will resolve your issue on your own thread here